Privacy Policy

We take the protection of your personal data very seriously.

This document will explain which personal data we collect from you and how they might be used. You will also find our contact details, in case you have any questions or concerns regarding the processing of your personal data.


Who is the controller?

The controller responsible for processing the data collected through the contact form is the company COSERVIT, whose contact details are as follows: COSERVIT 34 avenue de l’Europe 38100 GRENOBLE, FRANCE.

COSERVIT’s Data Protection Officer is Mr Florian MATTES, who can be contacted at, 34 avenue de l’Europe 38100 GRENOBLE, FRANCE, or on +33(0)4 76 70 52 93.


What technical data are collected when you visit our website?

When you visit our website, a number of pieces of technical data are collected for a limited period of time, such as your IP address, the date, time and time zone, as well as information on the website from which you linked to our site, your browser and which version of your computer’s operating system you use.


What personal data are collected when you use the contact form?

When you use the contact form on the site, we collect your name, phone number, e-mail address and country.

These data are collected for the purpose of carrying out precontractual procedures.


What personal data are collected when you sign up to a COSERVIT offer?

We collect the following data to ensure the smooth performance of the contract you have taken out with COSERVIT: last name, first name, e-mail address, customer contact phone number (accounts department, technical and commercial contacts) and IBAN. We also collect data relating to invoice payments and monitoring our commercial relationship, and transaction data.


What personal data are collected when you subscribe to our newsletter?

 When you subscribe to our newsletter, we collect your e-mail address.


What personal data are collected when you register for a webinar?

 We collect the following data when you register for a webinar:  your e-mail address, last name, first name and phone number.


Why do we collect personal data and what is the lawful basis for processing?

 The data collected via the contact form are considered “prospect” data, collected on the basis of carrying out precontractual procedures.

“Customer” data are collected on the basis of performing the contract.

You consent to the collection and processing of your e-mail address if you subscribe to our newsletter or register for a webinar in accordance with the conditions set out in this privacy policy.


For what purposes are your personal data processed?

 The technical data collected when you visit our website will be used for the technical administration of the site and for statistical purposes.

“Prospect” data will be processed for sales canvassing and information purposes, and more specifically:

  • sending quotes or sales proposals
  • managing technical canvassing operations (including data standardisation, enhancement and deduplication);
  • selecting individuals to carry out loyalty, canvassing, survey, product testing and promotional campaigns, excluding any form of profiling;
  • conducting sales canvassing campaigns;

“Customer” data are also processed, in addition to the purposes outlined above, for:

  • carrying out customer relationship management operations (contracts, orders, accounts, after-sales service and customer relationship follow-up)
  • producing commercial statistics
  • managing access, rectification and objection requests
  • managing outstanding invoices and disputes
  • managing personal opinions on products, services or content.
  • “newsletter” data are processed solely for sending out our newsletter
  • “webinar” data are processed solely for webinar-related communications


Who is the recipient of the data collected?

 The personal data collected by COSERVIT are only intended for it and are not transferred to third parties.


Are the personal data collected transferred to a country outside the European Union?

 Prospect and customer e-mails used in our mass-mailing tool “Mailchimp” are stored in the United States.

Mailchimp is subject to Privacy Shield, which regulates data transfers between the EU and the USA.

Privacy Shield certification:


How long are the personal data collected retained for?

 “Prospect” data will be retained for three years from our most recent contact with you.

“Customer” data are retained for as long as we have a commercial relationship with you, plus an additional three years from the expiry of the contract for sales canvassing purposes. Data that are not required for sales canvassing will be archived for the medium term and retained for five years, in line with the statutory period of limitation.

Personal data collected for newsletter subscriptions will be retained for as long as the subscription continues. Data will be erased as soon as you unsubscribe.


Data security and confidentiality

Coservit undertakes to respect the confidentiality and security of the data you entrust to it and to take every appropriate technical and organisational measure, on an ongoing basis, to ensure the security of the Personal Data and provide a sufficient level of protection in light of the Personal Data Regulations.



COSERVIT will not use the data collected via its website for profiling purposes.



In certain circumstances, we will store information called “Cookies” on your computer in order to offer certain services or gain a better understanding of your preferences and optimise our website. Cookies are small text files, which often contain a unique identifier and are placed on your computer by a web server. Cookies contain information that can then be read by the web server that placed the cookie. They are often made up of a series of characters and digits and sometimes other information, which identifies your computer only.

Some cookies are stored solely for the period of your visit to our web site; these are called “session cookies”. Other, more permanent cookies may remain on your computer after you have visited our website. Our website will have access to them each time you return to it; these are called “identification cookies”. Some cookies stored during your visit to our website can be read and processed by other companies.

You can control cookies from this website by adjusting the settings in your web browser not to accept cookies at all, accept them on request only or removing them when you close your browser session. Please note that the use of certain services may then be restricted and that some sections of the website will only function correctly with the use of cookies.

These data are retained for a maximum of 13 months from when they are collected.


Social media plug-ins and analysis tools

Our website uses plug-ins from various social media platforms, including Facebook, Twitter and Google +, and analysis tools, including Google Analytics. Please visit their respective websites to find out more about the privacy protection policies and practices of the social media platform and analysis tool providers concerned.


What are your rights and how can you exercise them?

1) Right of access to personal data

You can ask COSERVIT whether it processes any of your personal data, the purposes for which your data are processed, the categories of data concerned, how long they will be retained and the potential recipients of the data; you may also obtain a copy of the data held, in an accessible format.

2) Right to rectify your personal data

If you find that the personal data collected about you are incorrect, you can ask COSERVIT to rectify them.

3) Right to object to the processing of your personal data

You can object to the processing of your data by COSERVIT at any time, whether the processing is for sales canvassing purposes (by writing to the address indicated in point 5) or the newsletter (by clicking on the unsubscribe link).

4) Right to request removal of your data

In the case described in 3) above, data will be removed from the processing for which they were collected. However, any personal data that may exist in other forms of processing for which COSERVIT is the controller or processor will not be removed, except on the basis of a legitimate request, accepted by COSERVIT, concerning these other forms of processing.

5) Contact details and exercise of rights

To exercise one of these rights, please write to: COSERVIT 34 avenue de l’Europe, Le Trident, Bâtiment D, 38100 Grenoble, France, or e-mail

You may also exercise one of these rights by using the contact form.

6) Right to make a complaint to the CNIL

You are entitled to submit a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL), at the following address: