The MAP application

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Presenting application monitoring

Alerts from monitored applications, with their numerous dependencies, can cause problems with information clarity; especially when it comes to creating a “dashboard” type representation. Ambiguity of information can prevent you from taking the right actions at the right time – the technician being flooded with an array of unstructured information.

Where to begin?

A good application mapping begins with a well structured resume of the  components of the application. A blog article is dedicated to this subject, using a web application as its example. The MAP widget allows for different maps. It is perfect for mapping an application.

How to visualise a monitored application

Depending on its nature and its complexity, it should be possible to represent:

  • Data flows
    • Banking applications, B2C (collection)
    • Strong focus on availability (network flows)
      • the plug-in Netflow can also be an asset in this respect

 

  • Application bundles grouped by technology/service provided
    • Databases, web front-ends, webservices

 

  • Devices and services on a plan
    • Hopital, Datacenter, Factory, to quickly and physically locate problematic elements

 

  • Metrics
    • Technical data: ping, CPU / RAM load, disk space
    • Environmental data : temperature, chassis open, …

 

How to see even more clearly?

The addition of images and tables will give structure the data presented.

Endeavour to use user services, in order to have a minimum of items on the screen.

Define a user service grouping  ‘databases’, and another for the ‘infrastructure’ that carries the application. These two user services can then be combined as elements of another user service which bears the name of the application.

According to the needs and the number of applications to monitor, you can choose to represent an application by a service, or be able to drill down into the details.

Some examples

here are some examples of visualisaing Applications using the ServiceNav MAP feature:

UK ServiceNav Product Development Manager; my priority is to be needful of the particular requirements of all ‘English-speaking’ markets where ServiceNav is sold. I have over 20 years experience of the IT monitoring field - covering a wide variety of products and technologies.

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