More recent posts from the Servicenav team
No longer tied to the desk, people can conduct business regardless of where they might be in the building. In the beginning corporations offered a “free WiFi” service to their visitors or customers as a differentiator; today this has come to be “expected” by customers of all kinds (coffee shops, retail, airports, office visitors… the list is endless).
Now that WiFi is embedded in the DNA of both businesses (and customers) the need to ensure availability and QoS is paramount.
In the early days, it might have seemed sufficient to ensure that the Wireless AP was visible on the network (ping), but now that WiFi infrastructures have become vital conduits for business, they have become more sophisticated. As well as the myriad of APs scattered geographically (throughout buildings or across towns and cities), industrialisation has expanded to incorporate software and hardware devices dedicated to controlling these individual elements – making them act as parts of a larger ecosystem. Vendors like Meraki and Cisco with their Cloud Controller and Wireless Lan Controllers respectively, permit the construction and management of huge WiFi infrastructures. WiFi administrators have visibility and control over workloads, and can redirect traffic to prevent bottlenecks.
Nevertheless, WiFi is still but part of many organisations overall IT infrastructure and so must be managed within a holistic framework. ServiceNav, from Coservit allows WiFi infrastructure health to be seen in the context of its overall impact on core business services.