ServiceNav 4.6 – Azure/AWS Monitoring, Dataviz, Configuration, Service Templates

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In brief

Monitoring of Azure and ASW PaaS objects

Use case: You manage an infrastructure on the Azure  and / or AWS Cloud. You want to have unified monitoring, and to aggregate in a readable and efficient way the various information coming from the dedicated platforms? Service templates for Azure PaaS and AWS Cloudwatch allow you to monitor all metrics associated with PaaS objects and, using  ServiceNav as a hypervisor for your cloud environments, complement Azure and AWS management consoles.


We offer two new generic Service Templates : MS-Azure-PaaS-Metrics_v2  &  AWS-Paas-cloudwatch

Do you want to know more and understand the value of these new templates and implement them in your production environment? see this article


Dataviz – development

When a Dashboard is shared via the Dashlink feature, the share button will now appear, allowing you to know which dashboard is already shared, and avoid additional clicks.


Associated Site displayed in the list of deployed services

The “Site” column is now present in the list of deployed services (Configuration> Services> List)

Use case: If you are a managed service provider, you are working on the configuration of a multi-site client, you want to quickly identify the services on which to review the configuration. The display of the site reliably identifies the service displayed (the name of the equipment and the service may be identical for several services, within a client).

Connecting to an ITSM system – Managed Clients

It is now possible to define a connection to ITSM (ticketing tool) at the level of a managed client.

Use case: you are a managed service provider, you use several ITSM tools (or instances), according to your customers requirements.
You want to enable a customer-specific ServiceNav – ITSM integration so that tickets created on an alert appear in the customer-specific instance.

Import and mass update of service checks

We introduce, at ServiceNav 4.6, the first version of our new Import and Mass Update module.

Continuing with the export of services checks, instigated in version 4.4, we have implemented a mass import and update mechanism for services.

Use case: You are a managed service provider or end customer, wishing to integrate or update a large number of services. The use of mass import saves time on configuration operations, and reduces production lead time for your new environment.

This feature is not currently available via the interface, and should be used by a consultant as part of a customer network project or integration.

In future releases, this feature will be extended to hosts and user services, and will have a graphical interface for end-user configuration.


New Service Templates


  • EMC-Unity-Disk-Status
  • EMC-Unity-DiskArrayEnclosure-Status


  • SWITCH-Network_traffic-InterfaceName_Plus


Reminder: in accordance with our strategy of transitioning to a  Ubuntu 16.04 SNBox estate, and as indicated in the release note of version 4.3.0, new plug-ins are no longer deployed on SNBox version Ubuntu 12.04 as of version 4.3. 0.

UK ServiceNav Product Development Manager; my priority is to be needful of the particular requirements of all ‘English-speaking’ markets where ServiceNav is sold. I have over 20 years experience of the IT monitoring field - covering a wide variety of products and technologies.

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