More recent posts from the Servicenav team
Big Data is here! – sustainable, scalable performance
Since its launch 8 years ago, ServiceNav SaaS has grown from monitoring a few tens of metrics to several millions.
With the advent of connected things, growing analytical needs and new, large-scale client projects, this trend will only continue in the months and years to come.
As a software provider, we need to both anticipate and exploit the trend.
In summer 2016, we decided to start a complete redesign of ServiceNav’s backend technology… opting for a Big Data architecture.
The goal was twofold:
This transition required the attention of a large part of our development team and, as a result, functional product changes have been limited over the past 12 months. We are convinced, however, that this was a necessary evil.
ServiceNav’s main use is as a support to, and validator of, the performance of the IT support teams of major service providers.
Our Big Data monitoring solution, coupled with our historical know-how of customer service processes, is well suited to analytic and decision-driven uses.
Coservit aims, through a strong innovation culture, to position ServiceNav as a key tool for the performance assurance of IT support centres.
Viewed from this angle, Big Data is not an end in itself, but a means by which to deliver this strategy and support major service providers in their development; allowing them to service new markets, and expand their large scale outsourcing capabilities
What do you need to know?
For SaaS customers: the activation of Big Data ingestion flows is effective at 4.0.
For customers on a dedicated platform: we will open the Big Data architecture to our dedicated customers during the first quarter of 2019. In this context support this, the infrastructure will have to be adapted to accommodate the new architecture.
We will publish the detailed recommendations later. As an indication, and depending on the volume to be managed and “high availability” requirements, there will be an need for an additional 1 to 3 VMs.
A new dashboard module is available within ServiceNav: Dataviz
Unlike our existing dashboards, which are limited to only one per screen, Dataviz allows you to design complex dashboards using the various widgets of the library.
The widgets available at the release of version 4.0 are:
Graphic: display a metric in the form of a time graph
Gauge: display of a metric in the form of a gauge
Map: display of an existing Map (application mapping)
Tools: Image / Text
Dataviz will progressively replace (Q1 2019) the carousel of the dashboards currently in place; offering, as widgets, all the functionality of current dashboards in a more “modern” form:
In the intervening period, the ServiceNav menu item “Dashboard” will contain two entries: “Classic” and “Dataviz” to allow for a smooth transition to the new feature.
New widgets will also appear in subsequent releases:
Important Note: The Dataviz feature needs ServiceNav to operate in “Big Data” mode.
This mode is currently only activated on the SaaS platform, and will be available for dedicated platforms in the first quarter of 2019.
The Dataviz functionality is therefore currently not available on dedicated platforms, which has no impact on the release of versions on them.
Monitor the throughput generated by an application, source or destination IP and generate alerts when thresholds are exceeded. This requires only a little configuration and the use of a new plugin.
Configuration prerequisites: Netflow prerequisites
Configure and use the plug-in: NetworkAnalysis-NetFlow
Drop-down menu access has been added to the navigation tabs, allowing quick access to the sub-features of each module.
In order to offer you a solution that meets your security expectations, we will stop support of SNBox on Ubuntu 12.04 on 01/09/2019.
The Ubuntu 12.04 LTS version is no longer updated and supported as of April 2017, so it seems sensible to ensure our customers stabilise on the Ubuntu 16.04 platform (available since version 3.13.1).
The retirement will be done in 3 steps:
Until March 30, our support team will strongly encourage migration, and any fixes may have to wait if they are already fixed in Ubuntu 16.04
From 01/06, new plug-ins and plug-in fixes will no longer be compatible with (or deployed) on the Ubuntu Box 12.04, which will no longer be able to benefit from plug-in catalog improvements.
As of 01/09, we will no longer support Ubuntu ServiceNav Box 12.04 and they will stop collecting data.
We encourage you to get in touch with your sales contact or support service as soon as possible to plan the migration of your SNBs to Ubuntu 16.04.
New plug-ins and improvements version.
VSWA-15407 [Plugin][Box] MS-Azure-VM-Status
VSWA-15416 [Plugin][Box] MS-Azure-VM-MetricByHost
VSWA-18080 [Plugin][Box] HPE_SimpliVity_Cluster_CompressionRatio
VSWA-18097 [Plug-in][Box] HPE_SimpliVity_Cluster_IOLatency
VSWA-18102 [Plug-in][Box] HPE_SimpliVity_Cluster_IOThroughput
VSWA-18084 [Plugin][Box] HPE_SimpliVity_Cluster_DeduplicationRatio
VSWA-18082 [Plugin][Box] HPE_SimpliVity_Cluster_EfficiencyRatio
VSWA-18086 [Plug-in][Box] HPE_SimpliVity_Cluster_IOPS
VSWA-18078 [Plugin][Box] HPE_SimpliVity Cluster Disk Usage
VSWA-16025 [Plugin][Box] Isilon-Cluster-Disk-Usage
VSWA-16020 [Plugin][Box] Isilon-Cluster-Status
VSWA-16253 [Plugin][Box] Isilon-Cluster-DiskIO-Out
VSWA-16237 [Plugin][Box] Isilon-Cluster-Throughput-In
VSWA-16238 [Plugin][Box] Isilon-Cluster-Throughput-Out
VSWA-16015 [Plugin][Box] Isilon-Node-Status
VSWA-16026 [Plugin][Box] Isilon-Cluster-CPU-Usage
VSWA-15903 [Plugin][Box] Isilon-Node-Disk-Status
VSWA-16251 [Plugin][Box] Isilon-Cluster-DiskIO-In
VSWA-12620 [Plugin] [Box] NetworkAnalysis-NetFlow
VSWA-10922 [Plugin] [Box] MS-Win-WindowsUpdate_Status: Added an argument to filter on the type of windows updates.
VSWA-13283 [plug-in] [agent mode] A-MS-VeeamEndPointBackup-Status bad return (critical instead of warning)
VSWA-16764 [Plugin] [Box] MS-Win-WindowsUpdate_Status: Do not take hidden updates into account and edit output text
VSWA-16658 [Plug-in] [Box] check_snmp_proliant_raid_battery.pl – Accept alphanumeric slots in exclusions
VSWA-14854 [Plugin] [Box] check_snmp_operation: 2 digits after the decimal point
VSWA-14879 Can monitor the VS_PushNotificationSender message queue
VSWA-16869 [Plugin] [Box] check_snmp_network_interface_status.pl: Thresholds must apply on the difference between two collections for error / rejected packets
VSWA-15850 [Plugin] [Box] MS-WIN-PS-String
VSWA-16747 [Plugin] [Box] – Exagrid – change commands
VSWA-16328 Command – check_snmp_win_disk and check_snmpv3_win_disk – Change the description of the Drive Letter argument
VSWA-17200 [Master 4.0] winexe: SMB support versions 2/3
VSWA-14328 [Plugin] [Box] HTTP_HTTPS-Numeric-Value
VSWA-14884 [Plugin] [Box] Veeam-Job-Status – Add monitoring of the amount of data protected
VSWA-14049 [PLUGIN] [BOX] check_ipmi_dell_idrac_hardware.pl ipmi account type
VSWA-17024 [Plugin] [Box] HP-MSA 1040, plugins check_fc1040 * return control timeout
VSWA-15579 The ServiceNav Box master does not contain the BC command used by some plugins
VSWA-14934 [Master 4.0] Unable to run plugins that use the ipmi program on an Ubuntu 16.04 BoxNav Service
VSWA-16091 [Plugin] [Box] Check-random-value.pl – Out of bounds
VSWA-17068 [MS-WIN-Check-Files-Age] Plugin – Functionality Regression
VSWA-16733 [Plug-in] [Box] EMC DataDomain – Fixed BUG that can return OK instead of CRITICAL on DISKSTATE and FANSTATE
VSWA-15076 [Master 4.0] Cannot Use WINRM Run Methods on Ubuntu BOX 16.01
VSWA-15923 [Master 4.0] [Plugin] [BOX] Lin-Command | check_linux_command.pl – No support for OPENVMS codes on Master SNB 3.13.1 – Modification of Master
VSWA-16314 [Plugin] [Box] Disk-space-SNMPv3 – command modification: adding 2 arguments
VSWA-16313 check HP-3PAR-TimeSync still on alert
VSWA-15914 [Plugin] [BOX] ORACLE-Request-String does not work on Master SNB 3.13.1 – Master Modification
VSWA-15916 [Plugin] [BOX] Not all PaloAlto -xxx models work on Master SNB 3.13.1 – Master Modification
VSWA-15573 [MS-WIN-CHECK-FILE-NB] Plugin – Functionality Regression
VSWA-16246 [Plug-in] [Box] check_backup_exec_sql.pl job duplicate type not supported
VSWA-15507 [check_http_full] Modify plugin to support multiple certificates on one IP
VSWA-15887 [Plugin] [Box] HP 3Par array – sensor status: correction of a fault preventing collection.
VSWA-17544 [Master 4.0] owner / directory group /home/nagios/.ssh incorrect
VSWA-17044 Autocomplete field “Password” on the unit service record
VSWA-17281 [Back-End] notifServiceComposite – ignore deleted companies
VSWA-16850 [Master 4.0] Swap Configuration on the Bad SNB Master
VSWA-16851 [Master 4.0] Master SNB: The smmonitor.service service runs following the installation of the Dell MDXXXX client
VSWA-16762 [Master 4.0] [Plugin] [Box] Missing library to supervise AVAMAR on the SNB 3.13.1 master
VSWA-16929 Equipment – Deletion of an inventory item: anomaly in the confirmation popup
VSWA-16928 User Service – Deleting a comment: An error in the confirmation popup
VSWA-16951 Configuration import nagios – IP Conflict Box & Host / Services not created
VSWA-16861 [Master 4.0] Setting Incorrect Log Rotation
VSWA-15576 External Connection – AKUITEO: pre-fill the Contactor field