ServiceNav 3.17 – ServiceNow Integration – SFTP-File-Freshness – Developments on Existing Plug-Ins

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In this new version, we bring integration with ServiceNow

  • Creation of a ticket upon acknowledgment
  • Track ticket status from ServiceNav
  • Tickets history in the host / service form

New plug-ins are also available:

  • Development on Kaspersky-KAV-Enterprise-Updated-Agent and IBM-Blade-Power-Supply
  • New plug-in: SFTP-File-Freshness, to analyze the freshness of a file on SFTP, based upon an analysis period

New features and improvements

Monitoring data collection – ServiceNav Box

VSWA-14932 [Plugin] [Box] Kaspersky-KAV-Enterprise-Updated-Agent – added 2 period options

VSWA-14931 [Plugin] [Box] Kaspersky-KAV-Enterprise-Updated-Agent – Check if Administration Server exists

VSWA-13251 [Plugin Box] IBM-Blade-Power-Supply: Exclude unused power supplies

VSWA-13445 [Plugin Box] SFTP-File-Freshness

VSWA-13890 [PluginBox] Identical thresholds for warning and critical for the following templates: Disk-space-SNMPv3, IBM-AS400-Disk-Usage, Disk_Space_Free, IBM-AIX-Disk, IBM-AIX-RAM, LIN-Diskspace, LIN -Diskspace_Partition, LIN-Swap, Disk-space, Disk-space_port, MS-WIN-RAM

Monitoring data collection – ServiceNav Agent

Non applicable.

Monitoring configuration

Non applicable.

Monitoring

VSWA-13834 [Action Model] Prevent a template action from firing during maintenance – launch_command_windows_service

Customer care

Non applicable.

Reporting

Non applicable.

Dashboards

VSWA-14574 [MAP] Status color in multi-selection

Integration

VSWA-15111 [ServiceNow] Integration creation

Backend functions

VSWA-14858 GDPR – Displaying fields in login page

VSWA-14857 GDPR – Fields in “Themes” section

 

Fixes

Monitoring data collection – ServiceNav Box

VSWA-14583 [Plug-in] F-Secure-VirusDefinition: bad result ‘Please check the product is installed’

VSWA-13372 [Plugin] [Box] MS-VeeamEndPointBackup-Status Incorrect result on backups in success

Monitoring data collection – ServiceNav Agent

Non applicable.

ServiceNav mobile app

VSWA-14856 LDAP authentication on the mobile app does not work

VSWA-14909 Unable to complete intervention close workflow on mobile app

Monitoring configuration

Non applicable.

Monitoring

Non applicable.

Customer care

Non applicable.

Reporting

Non applicable.

Dashboards

VSWA-14503 Dashboard – Weather Services (map): Full Screen Mode exit issue

VSWA-14354 ServiceNav API: access denied problem

VSWA-14355 API ServiceNav: parameter isDefault

VSWA-13185 [Map] Run mode – status change bug if items have the same ID

Integration

Non applicable.

Inventory

Non applicable.

Backend functions

VSWA-15081 Security Improvements

UK ServiceNav Product Development Manager; my priority is to be needful of the particular requirements of all ‘English-speaking’ markets where ServiceNav is sold. I have over 20 years experience of the IT monitoring field - covering a wide variety of products and technologies.

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