Maximising use of IT Weather

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IT Weather is one of ServiceNav’s differentiating features and a valuable “macro-monitoring” tool.

But are you using it to its full potential?

 

A Quick Recap

A User Service is an aggregation of one or more:

  • Hosts
  • Services
  • other User Services

IT Weather (Monitoring> IT Weather) presents the user services through 4 states and 3 trends:

 

OK / degraded / out of order / unknown constant / up / down

 

Ask yourself the right questions

Before designing an IT Weather service, ask the right questions:

  • What services does my infrastructure provide?
  • When are these services consumed (time slot)?
  • What Services do I need to measure availability and at what rate?

Once this analysis has been conducted, it becomes possible to list all the Hosts and Services that make up the User Service; to define time slots and a target availability rate.

If the User Service is complex, it is better to use a hierarchy and create additional User Services, which will comprise this overall User Service.

Dependency links

The relationship between a User Service and its different elements can be of a “blocking” or “degrading” type. To determine which type is correct, it is beneficial to ask the right questions:

If an element of a service is essential to its operation, and is not covered by another component (redundancy) à the element will have a “blocking” impact

If a component of a service may be covered by another component, or is not essential for the minimal functioning of my service à the element will have a “degrading” impact

Using the data

A properly configured IT Weather is an asset; good reports and dashboards even more so.

 

A dedicated dashboard: The weather map (“Weather services (map)”)

This dashboard presents the list of User Services, by site / by customer, on a background map.

It is particularly useful in multi-site contexts and also offers value when planning technical interventions (by allowing a technician to reorganize their movements based on nearby breakdowns and their impact).

Other dashboards that present User Services: the “MAP”, the “Monitoring of the estate by family”, …

 

A high value report: the availability report (“Availability Analysis”)

A real decision-making tool that can be used both internally, or by clients, to testify to the quality of service or to identify areas for improvement, the availability report makes it possible to view:

  • The TOP / FLOP User Services: what are the most available services over the period?
  • For each User Service:
    • total unavailability
    • per month: availability rate trend, the number of unavailability’s and their duration

These indicators allow the stakeholder to:

  • Communicate to customers service availability levels
  • Identify weak points and trigger corrective actions

 

Marketing & Communication Manager at Coservit. Join us on Social Networks.All the News #ServiceNav by subscribing to our social networks.

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