Using the mobile application, it is possible to access details of a Host monitored by ServiceNav and access essential information about it.
There are several ways to access the Host page:
On the upper part, it is possible to find:
The central menu allows several actions:
1) Launch an immediate check
3) Open a ticket
The lower part displays the services of the Host with their status
The following information is displayed:
For all Hosts with ongoing issues, and not already acknowledged and having no open ticket, it is possible to acknowledge the alert.
To do this, use the button (2) in the menu bar of the device.
It is then possible to note the reasons for the acknowledgement and to confirm.
The Host page shows the information about the acknowledgment and it is impossible to acknowledge again (as long as the host has not returned to normal state and then again alerted).
This feature requires a link to a ticketing tool. Depending on the tool some features may not be supported.
For all Hosts with ongoing issues, and not already acknowledged and having no ticket open, it is possible to open a ticket in the integrated ticketing tool.
To do this, use the button (3) in the menu bar of the device.
It is then possible to assign a contact to the ticket, add ticket detail and then create the ticket:
The Host page shows the ticket information and it is impossible to acknowledge again or open another ticket (as long as the host has not returned to a normal state and then again alerted and the original ticket is Not closed in the meantime)
The opening of a ticket, automatically acknowledges the alert.