Link a ServiceNav Company to a Company’s external ticketing system

Linking a ServiceNav company to the equivalent company with an existing ticketing system is a prerequisite for opening tickets from ServiceNav.

Prerequisites: Integration with your external ticketing system is in place

Modify the Company

Go to the “Organization” menu to select the company to link to and click on “Edit”


A “CRM Link” field is displayed. Enter the name of the company (and /or site according to the integration) in the field, to enable searching of the external ticketing system, and ‘Apply’.


Download Best WordPress Themes Free Download
Download Nulled WordPress Themes
Download Best WordPress Themes Free Download
Download WordPress Themes Free
free download udemy course
download micromax firmware
Premium WordPress Themes Download
udemy course download free

UK ServiceNav Product Development Manager; my priority is to be needful of the particular requirements of all ‘English-speaking’ markets where ServiceNav is sold. I have over 20 years experience of the IT monitoring field - covering a wide variety of products and technologies.