Map dashboards are used in ServiceNav to model and visualize hosts and services in real time.
Map-based dashboards assist in technical support by allowing the operator to focus on specific areas of responsibility.
This document explains how to configure and use dashboards.
Map dashboards are visible in the dashboard tab of the application.
Dashboards are built from several different models:
1. Estate monitoring by family
2. Estate monitoring service category
3. Weather services (map)
4. Hosts (map)
6. List of status
There are no limits in the number of dashboards configurable per user.
The states displayed in the dashboards come from the real-time database of the application states. They can be refreshed automatically or manually.
Note: For the Map model, states are displayed in real time.
The following items can be configured for a dashboard:
• The title
• Visibility: public or private
• The possibility to include or exclude certain events through technical exploitation
A dashboard is defined by a creator at an account level. It is not inherited by the subordinate accounts of the company.
The visibility rules are as follows:
• All ServiceNav profiles that can access the Configuration> Reporting menu can configure a dashboard.
• All users in a company have access to the company’s public visibility dashboard definitions. “Private” visibility dashboards are only accessible by creator users.
• All ServiceNav profiles that can access the Dashboard tab can view the dashboard carousel and operate a selected dashboard in the carousel.
• All users of a company have access to this company’s public visibility dashboards. “Private” visibility dashboards are only accessible by their creator.
It is possible to configure a dashboard for a given company, or for a collection of companies.
o Enter the title of the dashboard.
o Choose visibility.
o Select the type: Dashboard.
o Select Template: Map
o Select include/exclude unconfirmed events from the dashboard
o Click Apply
To edit an existing dashboard, click on the dashboard title in the Configuration Reporting menu, then edit the fields as described in the previous section.
To delete one or more Dashboards:
This section explains how to access the Dashboard carousel and how to choose an Dashboard from the carousel. It details how to navigate to different Dashboards and how to interact with items in a Dashboard.
The Dashboards are visible in the Dashboard Tab. It is also the default homepage after logging in.
When the user clicks on this menu for the first time after logging on to ServiceNav, the first Dashboard in the Dashboard list is displayed. The dashboards are alphabetically ordered.
When the user returns to this menu later, the displayed Dashboard will be last one the user has viewed.
The user can select an alternative Dashboard by clicking on the button at the top right of the page: the carousel is displayed.
The buttons at the top left allow you to control the refresh of the dashboard data:
To select the previous or next dashboard, click the arrows.
To directly select a dashboard, select its number at the bottom left.
To display the selected dashboard, click on it in the carousel.
By clicking on the name of the host, the user can display the host details sheet.
By clicking on the service name, the user can display the service details sheet.