Dashboards: One view to rule them all?

Back to news

No two users information requirements are the same – unlike the famous “ring”, there isn’t a single dashboard for all occasions.

Different Strokes for Different Folks

With an IT service monitoring solution (especially one that supports multi-tenancy), there are likely to be a variety of platform users whose need for information varies due to their business role/ responsibility:

  • IT Technicians: will want clear timely access to information that indicates the source of an impending IT issue (resource shortage, hardware failure, backup failure).
  • Service Delivery Managers: need information on contractual positions of end customer services, as well as insight into remedial efforts being undertaken.
  • IT Managers (internal or end-customer): visibility of current service health, along with SLA compliance and reporting. Additionally, for multiple customers; each ones need may differ based on priorities.

Dashboards for all occasions

So, accepting that a single standard view of data isn’t going to cut it, what does ServiceNav offer to address the needs of such disparate users?

IT Technicians – they need rapid, uncluttered visibility to service affecting issues that are their responsibility to respond to and resolve.

The ‘Status List’ dashboard presents a filtered list of issues that need attention. Filtering can be carried out on the basis of:

  • Event Status (Critical, Warning, Normal, Unknown)
  • Host (hostname, host category [ eg Windows Servers]
  • Service Category (eg Hardware, Datanase, CPU, Network)

 

 

Such a dashboard quickly directs the technician to the issues that need their attention.

 

Service Delivery Managers – ‘User services, hosts and service checks’ template provides a high level view of which customers IT is in jeopardy. It’s a simple table showing customer by hosts, services and business services:

 

In addition, such managers may wish to have visibility of the effect of compromised IT on core Business Services. The “IT Weather” view presentsthe current status of services that are important to the smooth running of the organisation, as well as a measure of availability against an agreed level of service:

 

 

IT Managers: they will wish to know that service impacting events are being acted upon; so by using the ‘Status List’ dashboard (see earlier) they can see if ownership has been taken of critical issues (through acknowledgement and/ or creation of a linked support ticket). They may use this insight to escalate within their various teams if necessary. A similar view would benefit an IT Manager who has outsourced their administration to a service provider, to flag up delays in responding to problems.

UK ServiceNav Product Development Manager; my priority is to be needful of the particular requirements of all ‘English-speaking’ markets where ServiceNav is sold. I have over 20 years experience of the IT monitoring field - covering a wide variety of products and technologies.

More recent posts from the Servicenav team

10/10/19

ServiceNav 4.6 – Azure/AWS Monitoring, Dataviz, Configuration, Service Templates

In brief Monitoring of Azure and ASW PaaS objects Use case: You manage an infrastructure on the Azure  and / or AWS Cloud. You want… Read more

10/10/19

Cloud and IT Monitoring

Cloud, just a fad? A fashionable term for many years, the Cloud has become an essential component of any IT infrastructure. The promises are many:… Read more

10/9/19

ServiceNav 4.5 – Dataviz Enhancements, Extended Tag Management, New Plugins

Summary Dataviz – Enhancements New Dataviz enhancements are here! Gauge widget – Minimise mode – 100% use of available space The display of the value… Read more