IT Monitoring…a nice to have? Absolutely not!

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Business without IT is indeed a rarity today. So it’s important that the lifeblood of business is given the opportunity to perform to its capability.

 

Today, IT touches every operational aspect of businesses; from recruitment to payroll and invoicing, driving sales through e-tailing or CRM, product development, manufacturing processes and marketing. Almost every identifiable element of a business relies on IT to a greater or lesser degree. Consequently, the pressures on IT departments to perform are greater than ever before.

Managing the health and expansion of the infrastructure is critical to business success. The ability to monitor and predict downtime or performance degradation is essential to keeping the delivered applications operating efficiently. The only sensible way to achieve this is to have a comprehensive monitoring solution.

 

Boosting business

Monitoring tools, whilst they might not seem to be, are key elements to driving efficiency and business benefit. The rapid identification and resolution of service impacting issues is a core function of a well configured monitoring tool. Minimising performance degradation and outages means business performs at its best.

 

Reporting

As well as near real-time alerting of impending issues, monitoring tools can also provide valuable insight through careful analysis of related events and detailed reports. Scheduled reports can raise awareness of issues that are perhaps emerging over time rather than immediate (a simple example being consumption of finite diskspace resources). Historical collection of data allows for accurate performance benchmarking – this makes it easy to ensure that monitoring alerts truly reflect noteworthy events.

As well as benefiting individuals with an overt IT interest in performance and availability, it’s also valuable to be able to produce information for ALL types of IT consumer. This can take the form of business service availability reporting for end-users of key business platforms. It may also be the case that trend information may contribute to a body of evidence used to support purchasing or project decisions.

 

Long-term storage

By having access to a repository of captured information going back maybe several years, it is possible to draw conclusions as to areas of your overall infrastructure that are overstretched (or even the opposite, underutilised!). All this valuable insight can assist in driving up the quality of service and saving money.

 

Troubleshooting

The primary function of a monitoring tool is to constantly monitor the key attributes of your infrastructure and alert when things may be starting to go wrong. Having a tool that is constantly keeping an eye on “run-rate” activities, means IT staff can be released to more innovative tasks that move the business forward.

IT Infrastructure monitoring is a critical element to organisational success. Without an automated monitoring solution, the task of hunting down and resolving performance issues becomes an inefficient, time consuming and frustrating affair. A well configured monitoring solution will trigger warnings “before” they become service impacting. Also, it frees valuable IT staff resources for internal projects that will truly make a difference to the bottom line.

 

 

UK ServiceNav Product Development Manager; my priority is to be needful of the particular requirements of all ‘English-speaking’ markets where ServiceNav is sold. I have over 20 years experience of the IT monitoring field - covering a wide variety of products and technologies.

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