Timeslot configuration

Add a timeslot

Timeslots are used to configure the notification and availability of services, hosts and user services. A timeslot defined in a company will also be visible in all sites under the company in the company tree.

Navigate to Configuration General Timeslots.

Click on :

Enter the name for the Timeslot:

You can set a default time range for:

  • Control
  • Notification
  • Availability

To do this, select the desired elements.

Warning: We recommend leaving the checks and notification periods at 24 hours. For notifications, you can configure a more granular notification time slot at the specific contact level.

Enter the slots per day. Example from Monday to Friday from 9h to 18h:

Enter a description. This will remind you what this time slot should beused for:

Edit a Timeslot

Navigate to Configuration General Timeslots.

Locate yourself in the company under which you want to change a time slot (in the example, Partner).

Then click on the name of the Timeslot, make the changes in the detail page of the Timeslot and click on Apply.

 

 

Delete a Timeslot

Navigate to Configuration General> Timeslots.

Place yourself in the company for which you want to change a time slot (in the example, Partner).

Select the time range you want to delete and click on the trashcan icon:

Timeslot configuration

Add a timeslot

Timeslots are used to configure the notification and availability of services, hosts and user services. A timeslot defined in a company will also be visible in all sites under the company in the company tree.

Navigate to Configuration General Timeslots.

Click on :

Enter the name for the Timeslot:

You can set a default time range for:

  • Control
  • Notification
  • Availability

To do this, select the desired elements.

Warning: We recommend leaving the checks and notification periods at 24 hours. For notifications, you can configure a more granular notification time slot at the specific contact level.

Enter the slots per day. Example from Monday to Friday from 9h to 18h:

Enter a description. This will remind you what this time slot should beused for:

Edit a Timeslot

Navigate to Configuration General Timeslots.

Locate yourself in the company under which you want to change a time slot (in the example, Partner).

Then click on the name of the Timeslot, make the changes in the detail page of the Timeslot and click on Apply.

 

 

Delete a Timeslot

Navigate to Configuration General> Timeslots.

Place yourself in the company for which you want to change a time slot (in the example, Partner).

Select the time range you want to delete and click on the trashcan icon:

UK ServiceNav Product Development Manager; my priority is to be needful of the particular requirements of all ‘English-speaking’ markets where ServiceNav is sold. I have over 20 years experience of the IT monitoring field - covering a wide variety of products and technologies.