Ticketing system compatible with ServiceNav (List available here)
Integration with the ticketing system configured
ServiceNav Company (or site) linked to the company within the ticketing tool (See documentation here)
On a Host or Service with a Warning or Critical status, click on the coloured circle undere the Status column for the Host / Service .
A window opens showing:
Create ticket and acknowledge
Click “Create ticket and acknowledge”
Fill in the displayed fields (The fields present depend on the integrated ticketing system)
Click on “Validate”
I the technical monitoring view, for a Host or Service, a “Folder” icon may be present.
When the mouse moves over the “Folder” icon, a pop-up will appear indicating (the information presented depends on the integration):