Mobile Application: Hosts

Using the mobile application, it is possible to access details of a Host monitored by ServiceNav and access essential information about it.

Access to the Host page

There are several ways to access the Host page:

  • Via the “Hosts” search (see documentation)
  • Via the Monitoring dashboard if the Host has an issue.
  • Via the “Companies” card and the “Hosts” menu

The Hosts Page

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On the upper part, it is possible to find:

  • The status of the hosts, its type (logo), its name and the name of the company
  • The most critical status and number of services affected. Is suffixed by a “+” if other services of a lower error level exist for this host
  • Duration of the latest state change (here it is 48 seconds)
  • Any information on an open ticket or an acknowledgment made (here ticket 71-16924, from 26/05 at 10:17)
  • Information about the last check performed (Date and time, result)

The central menu allows several actions:

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1) Launch an immediate check

2) Acknowledge

3) Open a ticket

The lower part displays the services of the Host with their status

The following information is displayed:

  • Name and Category
  • Indication if a ticket is open for this service
  • Status of the service and its duration

Acknowledge host alert

For all Hosts with ongoing issues, and not already acknowledged and having no open ticket, it is possible to acknowledge the alert.

To do this, use the button (2) in the menu bar of the device.

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It is then possible to note the reasons for the acknowledgement and to confirm.

The Host page shows the information about the acknowledgment and it is impossible to acknowledge again (as long as the host has not returned to normal state and then again alerted).

Opening a ticket

This feature requires a link to a ticketing tool. Depending on the tool some features may not be supported.

For all Hosts with ongoing issues, and not already acknowledged and having no ticket open, it is possible to open a ticket in the integrated ticketing tool.

To do this, use the button (3) in the menu bar of the device.

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It is then possible to assign a contact to the ticket, add ticket detail and then create the ticket:

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The Host page shows the ticket information and it is impossible to acknowledge again or open another ticket (as long as the host has not returned to a normal state and then again alerted and the original ticket is Not closed in the meantime)

The opening of a ticket, automatically acknowledges the alert.

UK ServiceNav Product Development Manager; my priority is to be needful of the particular requirements of all ‘English-speaking’ markets where ServiceNav is sold. I have over 20 years experience of the IT monitoring field - covering a wide variety of products and technologies.