Configure a Map Dashboard

Introduction

Map dashboards are used in ServiceNav to model and visualize hosts and services in real time.

Map-based dashboards assist in technical support by allowing the operator to focus on specific areas of responsibility.

This document explains how to configure and use dashboards.

Basics

Templates

Map dashboards are visible in the dashboard tab of the application.

Dashboards are built from several different models:

1. Estate monitoring by family

2. Estate monitoring service category

3. Weather services (map)

4. Hosts (map)

5. Mobile

6. List of status

7. Map

There are no limits in the number of dashboards configurable per user.

The states displayed in the dashboards come from the real-time database of the application states. They can be refreshed automatically or manually.

Note: For the Map model, states are displayed in real time.

Configuration

The following items can be configured for a dashboard:

• The title

• Visibility: public or private

• The possibility to include or exclude certain events through technical exploitation

Rights to use

A dashboard is defined by a creator at an account level. It is not inherited by the subordinate accounts of the company.

The visibility rules are as follows:

• All ServiceNav profiles that can access the Configuration> Reporting menu can configure a dashboard.

• All users in a company have access to the company’s public visibility dashboard definitions. “Private” visibility dashboards are only accessible by creator users.

• All ServiceNav profiles that can access the Dashboard tab can view the dashboard carousel and operate a selected dashboard in the carousel.

• All users of a company have access to this company’s public visibility dashboards. “Private” visibility dashboards are only accessible by their creator.

Dashboard Configuration

It is possible to configure a dashboard for a given company, or for a collection of companies.

Sites

  • Focus the GUI on the parent company
  • Navigate in Configuration> Reporting
  • Select the Customer base for internal use Tab

  • This Tab displays the list of all reports and dashboards with the following information:
    • Type of object:
      • Dashboard: tachometer
      • Report :  bar-chart
    • Visibility :
      • Private :  Cadenas fermé
      • Public :  Cadenas ouvert
    • Report/Dashboard Title
    • Template
    • Creator and date of last update

Create/edit the dashboard

Company

  • Position yourself at the level of the company.
  • Navigate to Configuration Reporting.

Create a chart dashboard

  • Click the ‘Add’ button.
  • In the Reporting tab:

o Enter the title of the dashboard.

o Choose visibility.

o Select the type: Dashboard.

o Select Template: Map

o Select include/exclude unconfirmed events from the dashboard

o Click Apply

Configure a Map Dashboard

  • Edit the interactive map.
  • Click on the edit map button.
  • Drag a Host onto the map.
  • Select the company and the hosts to add.
  • Click the Add button.

Drag a Service on the map.

  • Select the company and the Host.
  • Select the Services to link to the Host.
  • Click Add.

  • Organize and link Hosts with services.

Create your Map

  • Drag the ‘Picture’ icon onto the map.
  • Retrieve your image by clicking Browse.
  • Click the ‘Add’ button.

Edit a Dashboard

To edit an existing dashboard, click on the dashboard title in the Configuration Reporting menu, then edit the fields as described in the previous section.

Delete a Dashboard

To delete one or more Dashboards:

  • Go to the menu Configuration Reporting.
  • Select the Dashboards to delete.
  • Click on the trash icon

 

Using Dashboards

This section explains how to access the Dashboard carousel and how to choose an Dashboard from the carousel. It details how to navigate to different Dashboards and how to interact with items in a Dashboard.

Dashboard carousel

The Dashboards are visible in the Dashboard Tab. It is also the default homepage after logging in.

When the user clicks on this menu for the first time after logging on to ServiceNav, the first Dashboard in the Dashboard list is displayed. The dashboards are alphabetically ordered.

When the user returns to this menu later, the displayed Dashboard will be last one the user has viewed.

The user can select an alternative Dashboard by clicking on the button at the top right of the page: the carousel is displayed.

The buttons at the top left allow you to control the refresh of the dashboard data:

  • rafraichissement manuel To manually refresh the dashboard data
  • rafraichissement automatique To automatically refresh dashboard data
  • Press pause to stop the auto refresh of the dashboard

To select the previous or next dashboard, click the arrows.

To directly select a dashboard, select its number at the bottom left.

To display the selected dashboard, click on it in the carousel.

By clicking on the name of the host, the user can display the host details sheet.

By clicking on the service name, the user can display the service details sheet.

 

UK ServiceNav Product Development Manager; my priority is to be needful of the particular requirements of all ‘English-speaking’ markets where ServiceNav is sold. I have over 20 years experience of the IT monitoring field - covering a wide variety of products and technologies.