Armed with this knowledge they can identify potential sales opportunities in the short and long term and use the intelligence gained to closely align solutions to those opportunities.
LeadSeed 360 avoids stale customer relationships by:
LeadSeed 360 provides structure to build a complete picture of the customer account and identify potential sales opportunities in the short and long term. Using a narrative style around a series of structured questions an account manager can build rapport and credibility while gathering information on pre-defined subject areas.
Responses to questions are input into the platform via drop down menus or simple text fields, building a rich and valuable database of knowledge and insight.
The platform takes the content of the customer conversation and presents it back in a professionally formatted automated report. The report summarize the current situation, demonstrating an understanding, and then moves on to position strengths, weaknesses and opportunities for further enhancement. This saves the sales person time in analysis and report writing while still offering the opportunity to personalize further before presentation to the client.
“The Coservit 360 assessment tool has enabled us to transform our business. The support we have had from Coservit – including action plans on how to make the most of the platform deployment – has been crucial to the success of the project. We perceive this to be a long term…”Read more about the business opportunity for Ricoh
T. Collins – IT Services Business Line Director, Ricoh France